What We Deliver
Full scope of the 24/7 Control Room division.
Signals, decisions and dispatch in one place
When an alarm, panic, guard check or CCTV event comes in, the control room verifies it, issues instructions and escalates to armed response, emergency services or management — the right contact for the right situation, without delay.
- Alarm signal monitoring and real-time notifications
- Panic and emergency escalation handling
- Dispatch coordination for armed reaction officers
- Liaison with EMS, SAPS, fire brigade and ambulance services
- Direct client communication during active incidents
- After-hours support for all active clients
A local team that knows the area
Every call goes to a local Lephalale operator who knows the streets, responds in Afrikaans or English and handles client communication directly — no distant call-centre routing, no unnecessary hold time. Local knowledge shortens reaction delay and improves the accuracy of every dispatch decision.
- Lephalale-based operations with local area knowledge
- Afrikaans and English operator support
- Live off-site CCTV surveillance on selected sites
- Guard radio check and clocking system oversight
- PSIRA-registered operators and staff
- Business opening and closing assistance
